Facilitation, Stakeholder Engagement, Getting stuff done in ambiguous and time poor situations

Jess’ early love of literature didn’t outline a clear career path but sparked a passion for understanding people and the power of storytelling. Her personal experience with healthcare also revealed how easily systems can neglect the humans at their core.

After moving from the UK to Australia and entering the private health sector, Jess honed expertise in Customer Experience Design, Digital, and Brand Transformation. Here, she discovered the transformative potential of human-centred design principles for services and systems.

Determined to make an impact, Jess pursued a Master of Public Health, overcame her fear of public speaking, and expanded her sector experience. She transitioned from leading internal HCD functions to building HCD and co-design capacity across Government.

Now a confident and empathetic leader at Tobias, Jess excels in guiding project and client teams through knowledge sharing and capability building. Her resilience and belief in the potential for positive change inspire those around her.

When not immersed in complex projects or facilitating workshops, Jess enjoys running along the beach, playing netball, spending time with her family, or learning piano. And, of course, she still loves a good book!